We sincerely believe in trust and transparency in our partnerships, with our clients and our service providers, and these general terms and conditions are here to serve as our common guide towards a successful, fruitful, and harmonious collaboration, a beacon that illuminates our path and dispels any shadow.
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General Terms and Conditions of Sale and Production
Version 1.1
The following general terms and conditions govern the business relationship between KRNR SÃ rl and the client. They apply to all services and products provided by KRNR SÃ rl.
1. SCOPE OF APPLICATION
These general terms and conditions (GTC) are based on Swiss law and their scope of application is Switzerland. Any modification or supplementary agreement must be confirmed in writing by KRNR SÃ rl to be valid. The GTC are an integral part of the offer and the contract and are valid indefinitely, as long as the parties do not modify them by adopting a written agreement.
For the remainder, the provisions of the Swiss Code of Obligations (CO) regarding the contract of mandate (Art. 394 ff. CO), as well as other Swiss laws and ordinances, are applicable.
2. OFFER AND CONCLUSION OF THE CONTRACT
A firm offer is valid for 30 days, unless the parties have agreed otherwise in writing. Non-binding offers (email, telephone, messages, etc.) indicate prices excluding VAT. All documents provided with the offer are considered confidential and are exclusively intended for the client; they remain the property of KRNR SÃ rl and may not be disclosed to third parties under any circumstances without the written consent of KRNR SÃ rl. A firm offer is deemed accepted when the client gives their agreement in writing, by fax, or by email. By doing so, the client confirms having read and accepted these GTC, and the contract between KRNR SÃ rl and the client takes effect. Additional requests for modification or addition will be subject to an additional offer.
3. PRODUCTION OF AUDIOVISUAL MATERIAL
KRNR SÃ rl produces the audiovisual material at the dates and locations agreed with the client, and in accordance with the details listed in the firm offer, taking into account the indications of the storyboard and the related schedule. KRNR SÃ rl ensures, through the audiovisual material produced for the client, to present the client's products and services professionally and thus ensure their good advertising impact. The client is obliged to examine the shooting material at the end of the production session (filming) and to notify any potential quality defects immediately in writing. KRNR SÃ rl only recognizes complaints made in due form and within the set deadline, which are accompanied by a comprehensive description of the objectionable defect(s) that can be corrected by KRNR SÃ rl. In the absence of a complaint at the end of the production session, the production service of KRNR SÃ rl will be considered accepted by the client.
4. DELIVERY DEADLINES